Thank you for your interest in our survey. This survey is for commenting on your experience with a Tennessee Highway Patrol Trooper. Please answer the questions below and click "Send Survey" at the bottom to send us your feedback.

1. When was your most recent experience with a State Trooper?

  •  Less than 30 days ago
  •  1-3 months ago
  •  4-6 months ago
  •  7-12 months ago
  •  More than 1 year ago

2. Where did it take place?

3. Where did it take place?

  •  Interstate
  •  Other
    If other, please explain:

4. What was the nature of your interaction with the Trooper?

  • Choose all that apply.
  •  I received a traffic citation
  •  I received a warning
  •  I was arrested
  •  A Commercial Motor Vehicle inspection was performed
  •  DUI/Driver License Checkpoint
  •  I required roadside assistance
  •  I was involved in a traffic crash involving property damage only
  •  I was involved in a traffic crash with injuries
  •  I was involved in a traffic crash with fatalities
  •  I received notification of a relative involved in a fatal crash
  •  I witnessed a traffic crash
  •  I reported an incident
  •  Other
    If other, please explain:

5. If you requested assistance, approximately how long did you have to wait for the Trooper to arrive?

  •  15 minutes or less
  •  16-30 minutes
  •  31-45 minutes
  •  46-60 minutes
  •  61 or more minutes
  •  I don't remember
  •  Not applicable (N/A)
Please rate your level of satisfaction with the Trooper you encountered in the following categories:
  Extremely
Satisfied		 Satisfied Neutral Dissatisfied Extremely
Dissatisfied
6. Professional
7. Respectful
8. Courteous
9. Helpful
10. Overall Conduct
11. Overall Competency

12. How would you rate the overall performance of the Tennessee Highway Patrol?

  •  Excellent
  •  Good
  •  Average
  •  Fair
  •  Poor

13. How can the Tennessee Highway Patrol improve their level of service?

  • Check all that apply.
  •  Better training
  •  Better equipment
  •  Increase Trooper presence and visibility on the roads
  •  Increase number of traffic citations issued
  •  Increase impaired driving enforcement efforts
  •  Increase focus on young drivers
  •  Increase focus on elderly drivers
  •  Increase public awareness
  •  Other
    If other, please explain:

14. How do you think the Tennessee Highway Patrol can be more accessible and responsive to public concerns, needs, and requests?

  • Check all that apply.
  •  By providing better access to departmental information and details regarding state law
  •  By hiring more Troopers
  •  By making the Department’s Web site more user-friendly
  •  By improving public accessibility to department officials for responses to inquiries and voicing of complaints
  •  By increasing Trooper presence and visibility on the roads
  •  By increasing Trooper participation in community events
  •  Other
    If other, please explain:
How important are each of the following traffic safety issues to you?
  Extremely
Important		 Somewhat
Important		 Neutral Not Very
Important		 Not
Important
15. Safety and Security while Driving in Tennessee
16. Cell Phone Use While Driving
17. Distracted Drivers
18. Alcohol/Drug-Impaired Drivers
19. Unsafe Equipment/Vehicles
20. Moving Violations (Speeding, Following Too Closely, etc.)
21. Reckless/Aggressive Drivers
22. Road Hazards
23. Seatbelt/Child Restraint Violations
24. Unqualified Drivers (Driving without a license)
25. Commercial Motor Vehicle Safety and Enforcement
26. Reduction of Roadway Fatalities and Fatal Traffic Crashes

 

Thank you for taking the time to complete this survey and assisting us with our efforts to improve the quality of services offered by the Tennessee Highway Patrol.

If you have additional comments, please email us at Email.Safety@state.tn.us

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