FAQ's for Premium Online Services
Q: What is a premium service? A: Any citizen can use most online services, but some are premium services. Use of premium services may be associated with statutory or other requirements, and may be accessed only by users who meet the requirements.
Q: What is a subscribtion service? A: A subscription service is a premium service which has an annual fee. The annual fee for a subscription service is $75. The $75 fee allows you to set up and manage up to 10 different users for the service. If you need more than 10 users, you must purchase additional subscriptions (e.g., one subscription allows up to 10 users, two subscriptions allow up to 20 users).
Q: How do I sign up to use a premium service? A: To sign up to use a premium service, you must create a TN.gov account.
Additionally, some services require a signed Service Agreement. When you create your TN.gov account, you will be given instructions for submitting a signed Service Agreement if one is required.
Q: How much does it cost? A: There is no charge for creating a TN.gov account or for using any of the FREE premium services. Subscription services cost $75 per year for up to 10 users.
Some subscription services have additional usage fees.
Q: How many users do I get? A: For FREE services, the number of users you can set up and manage is unlimited. For subscription services, one $75 subscriptions allows for up to 10 users. If you need more than 10 users for a subscription service, you must purchase additional subscriptions (e.g., one subscription allows up to 10 users, two subscriptions allow up to 20 users).
Q: When does my subscription expire? A: Subscriptions expire after one year.
Q: How do I renew my subscription? A: Unless you say otherwise, your subscription will be automatically renewed after one year. You will be invoiced if invoice is your preferred payment method, or, your credit card on file will be charged. Contact us in advance of your subscription expiration if you would like to make other renewal payment arrangements.
Q: What if I've forgotten my username or password? A: You can retrieve your username and/or password by using the links below the log in on the TN.gov Account Log In page.
Q: What should I do if I can't access an online service? A: If your Internet connection is working properly but you cannot access an online service, please call the NIC, TN Help Desk at (615) 313-0300 or 1-866-886-3468 (Toll Free). You can also submit a Help Request form or send an e-mail to help@egovtn.org
